Bilingual Retail Service Lead – Auto Parts

3M HEALTHCARE; Monroe (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with matching

Health/dental/vision insurance

Wellbeing programs

Tuition assistance

Job summary

O’Reilly Auto Parts is hiring for a store-level leadership role focused on delivering exceptional customer service and efficient operations. You will lead a team in a busy retail showroom, manage transfers, and ensure accurate processing of sales and returns.

The role emphasizes strong communication skills, RSS certification readiness, and potential multilingual capabilities, including Spanish. Competitive wages and benefits accompany the position.

Qualifications

• Must be able to obtain RSS Certification.
• Strong communication skills required.
• Retail sales experience preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Lead store team in delivering excellent customer service to customers.
• Supervise showroom service levels and promote customer programs.
• Process buy-online/ship-to-store transfers and notify customers on shipment.
• Handle returns, refunds, and issue adjustments.
• Perform store opening/closing and security procedures.
• Accurately invoice merchandise and manage deposits.

Skills

Communication skills

RSS Certification

Retail sales

Automotive systems

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is hiring for a store-level leadership role focused on delivering exceptional customer service and efficient operations. You will lead a team in a busy retail showroom, manage transfers, and ensure accurate processing of sales and returns.

The role emphasizes strong communication skills, RSS certification readiness, and potential multilingual capabilities, including Spanish. Competitive wages and benefits accompany the position.