Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Henderson (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from,

Medical, Dental, Vision insurance

Tuition assistance programs

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver exceptional customer experiences, managing show-room service programs, and ensuring accurate processing of orders and returns.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience a plus.
• Fluency in multiple languages is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.
• Handle returns and exchanges efficiently and issue refunds using correct payment methods.
• Invoicing of all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Ensure adherence to posted work schedules and proper clocking in/out.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver exceptional customer experiences, managing show-room service programs, and ensuring accurate processing of orders and returns.