Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Broomfield (CO); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive wages and Paid Time Off

Stock Purchase Plan & 401k with Emplr.

Medical, Dental, & Vision Insurance

Résumé du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of managers, leading a team to deliver outstanding customer service, and handling store processes from phone etiquette to order fulfillment.

Qualified candidates should have strong communication, RSS certification ability, and may benefit from bilingual skills (Spanish).

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure execution of service programs.
• Ensure phone calls are answered according to policy and processes are followed.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure returns, exchanges, and invoicing are processed accurately and promptly.

Connaissances

Strong communication

RSS Certification

Bilingual encouraged

Spanish language

Description du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of managers, leading a team to deliver outstanding customer service, and handling store processes from phone etiquette to order fulfillment.

Qualified candidates should have strong communication, RSS certification ability, and may benefit from bilingual skills (Spanish).