Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Port Huron (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

O'Reilly Auto Parts in Port Huron, MI seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management in absence of leadership.

Candidates with bilingual ability encouraged; prior retail or auto parts experience is a plus. The position emphasizes strong communication, teamwork, and adherence to company policies and procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to programs.
• Ensure calls and store communications follow company policy and procedures.
• Process buy online/ship to store and other transfers accurately and timely.
• Handle returns, exchanges, and refunds per policy and reconcile payments.
• Oversee opening/closing duties, day-end procedures, and secure deposits and building.
• Perform other duties as assigned by management.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Education

High school diploma or GED

Job description

O'Reilly Auto Parts in Port Huron, MI seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management in absence of leadership.

Candidates with bilingual ability encouraged; prior retail or auto parts experience is a plus. The position emphasizes strong communication, teamwork, and adherence to company policies and procedures.