Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; San Jose (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in customer service, sales, and operations. Core duties include leading the store team in providing top-notch service and managing inventory and customer transactions efficiently.

Qualified candidates should possess strong communication skills, retail experience, and the ability to obtain relevant certifications. The position offers competitive wages, health benefits, and opportunities for career growth within

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification necessary.
• Retail sales experience, preferably in auto parts is desired.

Responsibilities

• Lead store team members in excellent customer service.
• Supervise customer service levels and team member execution.
• Ensure timely processing of online orders and customer notifications.
• Efficiently handle retail customer returns and exchanges.
• Perform all store opening/closing duties according to policy.

Skills

Strong communication skills

Retail sales experience

Automotive knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in customer service, sales, and operations. Core duties include leading the store team in providing top-notch service and managing inventory and customer transactions efficiently.

Qualified candidates should possess strong communication skills, retail experience, and the ability to obtain relevant certifications. The position offers competitive wages, health benefits, and opportunities for career growth within