Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Manatí (PR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401k with match

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may include shift management in the absence of managers and requires strong communication and a willingness to grow with the team.

Bilingual candidates are encouraged to apply. The position emphasizes customer satisfaction, efficient store procedures, and the ability to handle diverse retail tasks in a fast-paced environment.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Retail auto parts experience is a plus.

Responsibilities

• Lead store team to deliver excellent customer service.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Handle incoming calls and route inquiries per policy.
• Process buy online/ship-to-store, transfers, and DC add orders promptly.
• Manage returns and exchanges efficiently and issue refunds correctly.
• Ensure merchandise is invoiced before it leaves the store and coordinate with departments.
• Assist with opening/closing procedures and security-related tasks.
• Perform other duties as assigned.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may include shift management in the absence of managers and requires strong communication and a willingness to grow with the team.

Bilingual candidates are encouraged to apply. The position emphasizes customer satisfaction, efficient store procedures, and the ability to handle diverse retail tasks in a fast-paced environment.