Bilingual Retail Service Lead

O'Reilly Auto Parts; Rayne (LA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Louisiana seeks a Retail Service Specialist to support store management in sales, customer service, and operations. The role may involve shift management when managers are absent. Bilingual candidates are encouraged to apply.

Core duties include leading customer service initiatives, handling in-store processes, and ensuring accurate invoicing and timely communication with customers. This position emphasizes teamwork and operational excellence.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Answer the telephone according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and per procedure.
• Process returns and exchanges accurately; issue refunds and restock items.
• Invoice merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to work schedules and proper clock-in/out procedures.
• Perform store opening/closing duties, day-end procedures, deposits, security checks, and vehicle security.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Bilingual communications

Job description

O’Reilly Auto Parts in Louisiana seeks a Retail Service Specialist to support store management in sales, customer service, and operations. The role may involve shift management when managers are absent. Bilingual candidates are encouraged to apply.

Core duties include leading customer service initiatives, handling in-store processes, and ensuring accurate invoicing and timely communication with customers. This position emphasizes teamwork and operational excellence.