Bilingual Retail Customer Specialist (English/Spanish)

Sherwin-Williams; Cleburne (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Texas seeks a Customer Service Specialist to help wholesale and retail customers identify needs and recommend products. You will resolve customer concerns and maintain product quality and store visuals while supporting sales goals.

You will interact with customers in person and by phone, requiring clear English communication and ability to lift up to 50 lbs, with flexibility for evenings and weekends. Comprehensive training and benefits are provided.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willingness to work evenings and weekends, with or without accommodation.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Internal Sherwin-Williams employees should have a minimum rating of "meets expectations" on the latest performance appraisal.
• Internal HR Cloud eLearning courses completed for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English

Spanish

Education

High School diploma or GED

Tools

Driver’s License

Job description

Sherwin-Williams in Texas seeks a Customer Service Specialist to help wholesale and retail customers identify needs and recommend products. You will resolve customer concerns and maintain product quality and store visuals while supporting sales goals.

You will interact with customers in person and by phone, requiring clear English communication and ability to lift up to 50 lbs, with flexibility for evenings and weekends. Comprehensive training and benefits are provided.