Bilingual Retail Customer Experience Specialist

Socket.dev; Rexburg (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist in the United States to assist wholesale and retail customers, determine needs, and recommend the right products. You will process transactions, stay current on product features, and help achieve sales goals.

The role requires English and Spanish language skills, the ability to lift up to 50–70 lbs, and flexibility to work evenings and weekends. This is an Equal Opportunity employer with benefits described in the posting.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work without visa sponsorship.
• Fluent reading/writing in English and Spanish.
• Capable of lifting up to 50–70 lbs.
• Available to work evenings and weekends.
• Meets expectations rating in current Sherwin-Williams role (internal).
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; clean equipment.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock areas and knowledge of available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist in the United States to assist wholesale and retail customers, determine needs, and recommend the right products. You will process transactions, stay current on product features, and help achieve sales goals.

The role requires English and Spanish language skills, the ability to lift up to 50–70 lbs, and flexibility to work evenings and weekends. This is an Equal Opportunity employer with benefits described in the posting.