Bilingual Customer Service Pro

Sherwin-Williams; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams in Fort Worth, TX is seeking a Customer Service Specialist to assist wholesale and retail customers, identify needs, and recommend Sherwin-Williams products. You will resolve concerns and support sales goals while maintaining product quality and store standards.

The role requires excellent communication in English and Spanish, ability to lift up to 70 lbs, and flexible hours including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. regularly and up to 70 lbs. occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English

Spanish

Education

High School Diploma or GED

Job description

Sherwin-Williams in Fort Worth, TX is seeking a Customer Service Specialist to assist wholesale and retail customers, identify needs, and recommend Sherwin-Williams products. You will resolve concerns and support sales goals while maintaining product quality and store standards.

The role requires excellent communication in English and Spanish, ability to lift up to 70 lbs, and flexible hours including evenings and weekends.