Bilingual Retail Banker II

Woodforest National Bank; Plano (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Woodforest National Bank is seeking a Banker II - Bilingual in Plano, TX to deliver the Woodforest Experience in a fast-paced retail environment. You will identify customer needs, propose banking solutions, and guide customers through product and digital tool explanations.

Your role emphasizes service, ownership, and integrity, with responsibilities ranging from teller-like tasks to account openings, all while maintaining compliance and strong customer relationships.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Demonstrated willingness to accept coaching and feedback.
• Must be fluent in English and Spanish.

Responsibilities

• Take ownership for delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Engage customers to understand financial needs and explain products, services, and digital tools.
• Process transactions accurately and ensure compliance with policies and regulatory requirements.
• Support branch operations including deposits, accounts, and cash handling with a focus on service excellence.

Skills

Retail sales

Customer service

Bilingual (English/Spanish)

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker II - Bilingual in Plano, TX to deliver the Woodforest Experience in a fast-paced retail environment. You will identify customer needs, propose banking solutions, and guide customers through product and digital tool explanations.

Your role emphasizes service, ownership, and integrity, with responsibilities ranging from teller-like tasks to account openings, all while maintaining compliance and strong customer relationships.