Bilingual Bank Rep II – Grow Customer Relationships

Woodforest National Bank; Pearland (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Woodforest National Bank in Texas-Pearland is seeking a Banker to grow retail customer relationships through exceptional service and proactive marketing of banking products. You will support teller duties, conduct conversations about financial needs, and help customers use digital tools.

The role emphasizes Woodforest’s Core Values—Ownership, Service, Community, Integrity—and requires at least 2 years in retail sales or customer service. English and Spanish fluency are required.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Must be fluent in English and Spanish.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach inside/outside the branch.
• Explain complex financial solutions in a simple, easy-to-understand way for customers.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Sales referrals

Education

High School Diploma or equivalent

Tools

POS system

Cisco Duo

Job description

Woodforest National Bank in Texas-Pearland is seeking a Banker to grow retail customer relationships through exceptional service and proactive marketing of banking products. You will support teller duties, conduct conversations about financial needs, and help customers use digital tools.

The role emphasizes Woodforest’s Core Values—Ownership, Service, Community, Integrity—and requires at least 2 years in retail sales or customer service. English and Spanish fluency are required.