Bilingual Banker II: Customer-First Banking Pro

Woodforest National Bank; Brenham (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

ESOP

401(k) plan with company match

Medical coverage

Paid Time Away

Job summary

Woodforest National Bank in Brenham, TX is seeking a full-time Banker to serve as a frontline ambassador, delivering the Woodforest Experience and building lasting retail customer relationships through exceptional service and proactive product recommendations.

You will help customers with deposits, loans, and digital banking, explain solutions in simple terms, and collaborate with the branch team to meet sales goals while upholding the bank's Core Values of Ownership, Service, Community, and

Qualifications

• Minimum of 2 years in retail sales or customer service.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Must be fluent in English and Spanish.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact.
• Maintain operational excellence through accurate transaction processing, account opening, and adherence to policies.
• Explain complex solutions in a simple, easy-to-understand way.
• Deliver the Woodforest Experience with warm, personalized interactions every day.
• Engage customers to understand financial needs and explain banking products and digital solutions clearly.
• Provide dependable service while maintaining professionalism in a fast-paced retail environment.
• Embrace a technology-driven experience by supporting digital banking tools.
• Build relationships with customers and community members as a trusted local bank representative.
• Participate in local retail marketing efforts and branch promotions.

Skills

Bilingual English/Spanish

Sales skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Brenham, TX is seeking a full-time Banker to serve as a frontline ambassador, delivering the Woodforest Experience and building lasting retail customer relationships through exceptional service and proactive product recommendations.

You will help customers with deposits, loans, and digital banking, explain solutions in simple terms, and collaborate with the branch team to meet sales goals while upholding the bank's Core Values of Ownership, Service, Community, and