Bilingual Banker II: Spanish/English Service

Woodforest National Bank; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Base Pay

401(k) with ESOP

Medical Coverage

Paid Time Away

Career Growth Opportunities

Employee Resources

Job summary

Woodforest National Bank in Austin, Texas is seeking a full-time Banker to build and grow retail customer relationships through exceptional service and proactive product recommendations. You will operate in a fast-paced environment, delivering the Woodforest Experience and supporting digital banking tools.

The role emphasizes ownership, service, and integrity while meeting sales goals and maintaining branch operational excellence within Woodforest’s community-focused culture.

Qualifications

• High school diploma or equivalent required.
• 2 years of relevant retail sales or customer service experience.
• Fluent in English and Spanish.
• Retail banking experience preferred but not required.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Bilingual EN/ES

Retail Sales

Customer Service

Coaching - Open to Feedback

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Austin, Texas is seeking a full-time Banker to build and grow retail customer relationships through exceptional service and proactive product recommendations. You will operate in a fast-paced environment, delivering the Woodforest Experience and supporting digital banking tools.

The role emphasizes ownership, service, and integrity while meeting sales goals and maintaining branch operational excellence within Woodforest’s community-focused culture.