Management- Assistant Manager

NORCROSS GROUP; Muscle Shoals (AL); On-site; USD 38,000 - 44,000; Full time

Job summary

Wingstop is seeking a hands-on General Manager/Assistant General Manager to lead day-to-day operations in Muscle Shoals, AL. You will drive sales, manage budgets, supervise staff, and ensure safe, high-quality guest experiences.

The role requires 2+ years in food service supervision, strong leadership, and ability to recruit and develop teams. Bilingual English/Spanish is a big plus and willingness to work 40 hours weekly, including shifts across mornings/evenings/weekends.

Qualifications

• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged.
• Passionate about hospitality and serving the guest.
• Ability/flexibility to work 40 hours per week including mornings, evenings, weekends and/or holidays.
• Ability to problem solve.
• Ability to accept feedback and willingness to improve.
• Ability to set goals, create action plans, and implement those plans.
• Ability to measure performance, subjectively and objectively.

Responsibilities

• Bilingual English/Spanish is a big plus!
• The ideal leader holds the role as General Manager/Assistant General Manager providing strategic and tactical leadership for the restaurant.
• Must maintain operations and drive sales and profit growth.
• Must hire, train and develop team members that share Wingstop's mission.
• Convey Wingstop culture to the crew and be a creative team player who works hard and stays dedicated.
• People management: staff the restaurant timely and efficiently with carefully selected team.
• Audit operations, manage budget and control cash, labor and costs to meet targets.
• Ensure safety and proper onboarding, and develop shift leaders and performance plans.

Skills

Team leadership

Staff development

Scheduling and planning

Budget and cost control

Operations management

Customer service

Hiring and onboarding

Communication skills

Problem solving

Adaptability

Hospitality

Labor laws knowledge

Sales and profit growth

Training and development

People management

Tools

Microsoft Office

Job description

Job Details

Job Location: Muscle Shoals 4081 - Muscle Shoals, AL 35661

Salary Range: $37,500.00 - $43,500.00 Salary*Bilingual English/Spanish Spanish/English is a BIG plus!

Job Descriptions

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Responsibilities

• *Bilingual English/Spanish-Spanish/English is a BIG plus!
• The ideal leader hold the role as General Managers and Assistant General Managers provides strategic and tactical leadership for their restaurant
• This manager must maintain operations and drive results in his/her restaurant, through people development, sales and profit growth
• Must hire, train and develop team members that share the Wingstop mission to Serve the World Flavor
• Convey the Wingstop culture to his/her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand
• People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected team
• Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward
• Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operations; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics
• Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards

Qualifications

• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
• Demonstrated ability in recruiting and selecting team members
• Knowledge of Labor Laws
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
• Passionate about hospitality and serving the guest
• Ability/flexibility to work 40 hours per week including mornings, evenings, weekends and/or holidays
• Ability to problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create action plans, and implement those plans
• Ability to measure performance, subjectively and objectively