Bilingual Resource Navigator (English/Spanish) 2-1-1 Support

ADP, Inc.; Chicago (IL); On-site; USD 24,000 - 35,000; Full time

Job summary

ADP, Inc. in Chicago, IL is seeking a Bilingual Resource Navigator to guide callers to essential human services resources via phone, text, chat, or email. The role emphasizes empathy, HIPAA compliance, and AIRS standards while delivering accurate referrals and follow-up.

You will work with a diverse community, require English/Spanish fluency, and participate in required training, ensuring timely responses and meticulous recordkeeping in iCarol and related systems.

Qualifications

• High School Diploma or GED and at least two years of customer service experience such as retail, healthcare, and financial services
• Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization

Responsibilities

• Fluency in both English/Spanish required
• Responds to inbound phone contact, texts, and chats
• Input data into the system of record, iCarol
• Meets all production, quality, and adherence standards, including AIRS and HIPAA
• Attends all required training classes and meetings
• Elevates issues to next level of supervision, as appropriate
• Maintains accurate records, including timekeeping records
• Completes contact follow-up via text and phone in a timely manner
• Also fluent in English/Spanish written and verbal communication
• Updates I&R database records
• Data clean-up when required
• Other duties as assigned or requested

Skills

Bi-lingual Proficiency (English/Spain/

Education

High School Diploma or GED

Bachelor’s degree in social work or health/human services

Tools

iCarol

Microsoft Office (Outlook)

Job description

ADP, Inc. in Chicago, IL is seeking a Bilingual Resource Navigator to guide callers to essential human services resources via phone, text, chat, or email. The role emphasizes empathy, HIPAA compliance, and AIRS standards while delivering accurate referrals and follow-up.

You will work with a diverse community, require English/Spanish fluency, and participate in required training, ensuring timely responses and meticulous recordkeeping in iCarol and related systems.