Community Resource Navigator (Bilingual Friendly)

Interface Children & Family Services; Camarillo (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bilingual certification incentive

CRS certification incentive

Job summary

Interface Children & Family Services seeks a dedicated Community Information Navigator to deliver high-quality information and referral services. You will document contacts, follow up with clients, and support the call center in a proactive, cross-county capacity.

The role requires an AA degree or equivalent, 1–2 years in a contact center, and a willingness to obtain Inform USA certification within a year. Bilingual candidates are preferred.

Qualifications

• AA degree or equivalent experience.
• 1–2 years’ experience in a contact center preferred.
• Familiarity with social service delivery systems strongly preferred.
• Obtain and maintain Inform USA certification within 1 year of eligibility.
• Effective, accurate written and verbal communication required.
• Excellent customer service skills required.
• Strong skills in use of computer and telephone communication and documentation.

Responsibilities

• Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
• Thoroughly document each contact in the appropriate database.
• Provide follow-up and advocacy for contacts.
• Assist and provide constructive feedback as new processes and programs develop in the call center.
• Help each contact identify their health and human service needs.
• Use multiple programs and databases for resource searches, information collection and application assistance.
• Actively participate in keeping the resource database updated with accurate information about community resources.
• Attend training sessions and staff meetings as needed.
• Work varied hours, including nights, weekends and holidays, as needed.
• Work extended hours as needed in times of disaster in any county served.
• Other duties as needed.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Initiative

Computer literacy

Education

AA degree or equivalent

Tools

CRM/databases

Job description

Interface Children & Family Services seeks a dedicated Community Information Navigator to deliver high-quality information and referral services. You will document contacts, follow up with clients, and support the call center in a proactive, cross-county capacity.

The role requires an AA degree or equivalent, 1–2 years in a contact center, and a willingness to obtain Inform USA certification within a year. Bilingual candidates are preferred.