Bilingual Community Resource Navigator

Human Options; Santa Ana (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Human Options in Santa Ana, CA is seeking an Information and Resource (I&R) Specialist who will register clients, provide information, linkages, and referrals for basic needs, mental health, housing, and related services. The role supports data entry and outreach under a supervisor.

Two full-time openings exist: one regular and one temporary. You will respond to walk-ins, calls, and emails; facilitate connections between clients and service providers; organize emergency assistance and donations;

Qualifications

• High School diploma or commensurate work experience.
• Proficiency in English and Spanish is preferred.
• Adaptability and flexibility in a dynamic environment.
• Knowledge of domestic violence, child abuse, and elder abuse issues.
• Proficient in database management, referral tracking, and precise documentation.
• Organize and prioritize multiple tasks, meet deadlines, and work independently.

Responsibilities

• Support the Community Based Services Action Plan by meeting program outcomes and grant deliverables.
• Respond to walk-ins, call-ins, emails, and referred clients seeking resources.
• Facilitate connections between clients and service providers, ensuring seamless referrals and follow-ups.
• Organize and distribute emergency assistance supplies; receive and sort public donations to the community-based sites.
• Screen and assess clients’ needs and provide appropriate resources and referrals.
• Contact, screen, register, and guide clients with the registration process and forms required for services and resources.

Skills

Bilingual English/Spanish

Database proficiency

Organization & multitasking

Independent work

Education

High School diploma or equivalent

Job description

Human Options in Santa Ana, CA is seeking an Information and Resource (I&R) Specialist who will register clients, provide information, linkages, and referrals for basic needs, mental health, housing, and related services. The role supports data entry and outreach under a supervisor.

Two full-time openings exist: one regular and one temporary. You will respond to walk-ins, calls, and emails; facilitate connections between clients and service providers; organize emergency assistance and donations;