Bilingual Resident Services Navigator – Affordable Housing

HallKeen Real Estate Management Inc.; New Bedford (MA); Sur place; USD 46 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Health FSA

Dependent Care FSA

Short-Term Disability

Long Term Disability

Life Insurance

Home and Auto Discount program

Vendor Discount Program

401(k) with matching contribution

Accrued Vacation

Sick time

Personal time

Paid Holiday Benefit

Résumé du poste

HallKeen Management seeks a hands-on Resident Services Office Coordinator (RSOC) to provide case management and front-office support at New Bedford affordable housing communities serving elderly and disabled residents and families. Bilingual English/Spanish preferred.

The RSOC manages caseloads, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.

Qualifications

• Bachelor’s or Master’s degree in social work preferred; licensure a plus.
• Experience with case management, service planning, crisis intervention, and documentation required.
• Bilingual in English and Spanish preferred.

Responsabilités

• Case management and service planning: assess resident needs, create service plans, conduct follow-ups.
• Referrals and partnerships: connect residents with health and support services; maintain directory.
• Tenancy preservation: assist with evictions risks, recertifications, and accommodations.
• Crisis response, advocacy, and mediation: respond to crises and advocate for residents.
• Front-office support: greet residents, answer calls/emails, handle inquiries.
• Work orders: log and route maintenance requests and update residents.
• Documentation and reporting: maintain confidential notes and report outcomes.
• Community engagement: coordinate resident events and programs.

Connaissances

Case management

Social work

Bilingual EN/ES

Communication

Formation

Bachelor’s degree in social work

Master’s degree in social work

LSW/LCSW licensure (preferred)

Description du poste

HallKeen Management seeks a hands-on Resident Services Office Coordinator (RSOC) to provide case management and front-office support at New Bedford affordable housing communities serving elderly and disabled residents and families. Bilingual English/Spanish preferred.

The RSOC manages caseloads, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.