Bilingual Resident Services Navigator

Related Companies; Waterbury (CT); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Medical/Vision/Dental

Life Insurance

401(k)

Employee Assistance Program

Fertility benefits

Volunteer matching

Tuition reimbursement

Job summary

Related Affordable is seeking a Bilingual Resident Service Coordinator to empower residents by linking them to vital services and fostering community connections. The role supports independence, health outcomes, and a supportive housing environment across a major affordable community.

The ideal candidate has 2+ years in resident services, a relevant degree, and fluency in Spanish. You will coordinate programs, maintain records, and collaborate with management to meet resident needs and ensure

Qualifications

• Bachelor's degree in Social Work or related field.
• At least 2 years of experience in resident/social service programs.
• Strong knowledge of local community resources and federal/state programs.
• Bilingual Spanish is required.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Social Work / related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable is seeking a Bilingual Resident Service Coordinator to empower residents by linking them to vital services and fostering community connections. The role supports independence, health outcomes, and a supportive housing environment across a major affordable community.

The ideal candidate has 2+ years in resident services, a relevant degree, and fluency in Spanish. You will coordinate programs, maintain records, and collaborate with management to meet resident needs and ensure