Resident Services Advocate — Bilingual & Community Impact

RELATED; Waterbury (CT); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Paid time off

Medical, vision, dental options

Life insurance

401(k)

Employee Assistance Program

Mental health resources

Job summary

Related Affordable Housing seeks a dedicated Resident Service Coordinator to connect residents with essential services, educate on eligibility, and foster a supportive community within one of our affordable housing communities.

The role emphasizes empowering residents to maintain independence, improve health outcomes, and participate in community activities. Strong interpersonal and organizational skills are required, with bilingual Spanish being essential.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field preferred.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Bilingual Spanish is required.
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes.
• Organize and promote activities that encourage resident engagement and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.

Skills

Bilingual Spanish

Interpersonal skills

Organizational skills

Problem-solving

Microsoft Office

Web-based reporting

Education

Bachelor’s degree

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable Housing seeks a dedicated Resident Service Coordinator to connect residents with essential services, educate on eligibility, and foster a supportive community within one of our affordable housing communities.

The role emphasizes empowering residents to maintain independence, improve health outcomes, and participate in community activities. Strong interpersonal and organizational skills are required, with bilingual Spanish being essential.