Resident Services Coordinator - Housing & Community Support

HallKeen Management; New Bedford (MA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with matching

Paid holidays

Job summary

HallKeen Management seeks a hands‑on Resident Services Office Coordinator (RSOC) to provide case management and front‑office support at New Bedford affordable housing communities serving elderly and disabled residents and families. The RSOC manages a resident caseload, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.

This full‑time position requires strong communication, confidential documentation, and the ability to

Qualifications

• Bachelor’s or master’s degree in social work or related field preferred; licensure (LSWA/LSW/LCSW) is a plus.
• Strong communication, judgment, organization, customer service, confidentiality, and independent work skills required.
• Experience with older adults, people with disabilities, affordable housing, entitlement programs, trauma-informed or strengths-based practice, databases, and bilingual communication valued.

Responsibilities

• Case management and service planning: prioritize resident needs, conduct intake and assessments, schedule contacts, and document follow-up.
• Referrals and partnerships: connect residents with health and other community services and maintain a current Resource Directory.
• Tenancy preservation: partner with property management to address eviction risks and coordinate supports.
• Crisis response, advocacy, and mediation: respond to crises, make emergency referrals, and advocate for residents.
• Front-office support: greet residents, answer calls/emails, route inquiries, schedule appointments, distribute notices, and assist with clerical tasks.
• Work orders: receive and enter maintenance requests, route to maintenance, and update residents on status.
• Documentation and reporting: maintain timely case notes and report outcomes to stakeholders.
• Community engagement: coordinate resident events and related assignments.

Skills

Communication skills

Organization

Customer service

Confidentiality

Independent work

Education

Bachelor’s degree in social work or related field

Master’s degree in social work or related field

LSW/LSWA/LCSW licensure (a plus)

Tools

Database experience

Computer proficiency

Job description

HallKeen Management seeks a hands‑on Resident Services Office Coordinator (RSOC) to provide case management and front‑office support at New Bedford affordable housing communities serving elderly and disabled residents and families. The RSOC manages a resident caseload, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.

This full‑time position requires strong communication, confidential documentation, and the ability to