Resident Services & Community Advocate

RELATED; Bridgeport (CT); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

FSA & HSA

Life insurance

Employee Assistance Program

Job summary

Related Affordable is seeking a Resident Service Coordinator at one of its large affordable housing communities. You will connect residents to essential services, educate families on eligibility and processes, and promote activities that build a supportive neighbor network.

The role emphasizes independence, health outcomes, and community well-being. You will liaise with management and external providers, maintain confidential files, and develop programs that enhance service delivery, with a

Qualifications

• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Bachelor’s degree related to social services preferred.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and families on services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Microsoft Office

Web-based reporting

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable is seeking a Resident Service Coordinator at one of its large affordable housing communities. You will connect residents to essential services, educate families on eligibility and processes, and promote activities that build a supportive neighbor network.

The role emphasizes independence, health outcomes, and community well-being. You will liaise with management and external providers, maintain confidential files, and develop programs that enhance service delivery, with a