Bilingual Rental Services Coordinator (Japanese)

JTB Hawaii, Inc.; Honolulu, Northern (HI, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Tachibana Enterprises, LLC is seeking a Customer Service Coordinator who speaks Japanese to support Nippon Rent-a-Car reservations in Hawaii. The role involves providing courteous service to customers, explaining rental policies, and guiding walk-ins through the rental process.

Responsibilities include handling inquiries, processing rentals, resolving issues, and assisting with daily revenue tracking. Flexibility for varied hours is required in a dynamic travel environment.

Qualifications

• High school graduate acceptable.
• At least one year of customer service experience.
• Able to read, write, and speak English and Japanese.
• Basic computer systems and e-mail skills.
• Valid Hawaii driver’s license with clean abstract.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of rental policies and answer questions.
• Handle inquiries about vehicle availability and cost.
• Process rentals and sales of rent-a-car and optional products.
• Resolve concerns and assist with emergencies and incidents.
• Assist with revenue tracking and daily marketing data.

Skills

English

Japanese

Customer service

Computer skills

Driver's license

Education

High school diploma

Job description

Tachibana Enterprises, LLC is seeking a Customer Service Coordinator who speaks Japanese to support Nippon Rent-a-Car reservations in Hawaii. The role involves providing courteous service to customers, explaining rental policies, and guiding walk-ins through the rental process.

Responsibilities include handling inquiries, processing rentals, resolving issues, and assisting with daily revenue tracking. Flexibility for varied hours is required in a dynamic travel environment.