Bilingual Travel Support Specialist (Japanese)

JTB Americas, Ltd.; Hawaii; Remote; USD 23,000 - 31,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking a Japanese Answering Service associate to support our 24-hour call center. You will assist customers, provide information, and handle the sale and booking of optional tours and golf activities by phone, email, and website.

Requirements include a high school diploma and at least one year in the travel industry, plus fluency in English and Japanese. You should be proficient with MS Office and basic computer systems, and able to use a 10-key calculator for rates

Qualifications

• English and Japanese fluency required.
• High school diploma or equivalent required; travel industry experience preferred.
• Proficiency with basic computer systems and MS Office; ability to perform 10-key calculations.

Responsibilities

• Provide customer service and manage bookings for partners and their customers via telephone, email, and website.
• Upsell and book additional services.
• Complete daily reports and escalate issues to management; perform special projects as needed.

Skills

English

Japanese

Education

High school diploma

Travel industry experience

Tools

MS Office

10-key calculator

Job description

JTB Hawaii Travel, LLC is seeking a Japanese Answering Service associate to support our 24-hour call center. You will assist customers, provide information, and handle the sale and booking of optional tours and golf activities by phone, email, and website.

Requirements include a high school diploma and at least one year in the travel industry, plus fluency in English and Japanese. You should be proficient with MS Office and basic computer systems, and able to use a 10-key calculator for rates