Customer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Car

JTB Americas Ltd; Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

Tachibana Enterprises, LLC is seeking a customer service focused associate to handle Rent-A-Car reservations and walk-ins in Hawaii. You will inform customers about rental policies and answer questions, while processing rentals and related products.

The role requires at least one year of customer service experience, fluency in English and Japanese, and a valid Hawaii driver's license with a clean record. Flexible schedule and on-site work in Hawaii are expected.

Qualifications

• At least one year of customer service experience.
• Must be fluent in English and Japanese (reading/writing speaking).
• Must hold a valid Hawaii driver's license with clean driving record.
• High school diploma or equivalent.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of rental policy and answer questions.
• Process rentals and sales of rent-a-car and optional products.
• Attend meetings and training; perform multitask duties as assigned by GM.

Skills

Customer service

English

Japanese

Basic computer skills

Driver's license

Education

High school graduate

Tools

Basic computer systems

Job description

Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise.

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements

while delivering excellent customer service.

Pay Range: $17.00 - $22.50 / hour

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Primary Responsibilities

Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.

Essential Functions

• 30% Handle customer inquiries such as availability and cost of vehicles.
• 30% Process and complete rental, sale of rent-a-car and optional products.
• 30% Resolve and report any concerns and issues, as well as assist with emergency situations.
• 10% Basic Revenue tracking and marketing data processing for daily report.

Other Duties

• Attend meetings, training classes, as needed.
• Perform any other multi-task duties within company as assigned by General Manager

Knowledge, Skills And Abilities

• High school graduate;
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract

Working Conditions

Working Hours

• Normal business hours: 7:00am - 6:30pm, Sunday - Saturday, including holidays;
• Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

Physical And Mental Demands

• Able to work cooperatively with others and deal constructively with conflict;
• Able to exercise self-control and handle stressful situations;
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Constant - vision, hearing;
• Frequent - lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
• Occasional - pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
• Seldom - pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
• Not applicable - carrying more than 50 pounds.

Communication Demands

• Constant - requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
• Frequent - requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Seldom - requires receiving training/giving verbal instructions;
• Not applicable - supervising others.

Tachibana Enterprises, LLC is a drug free workplace and an Equal Opportunity Employer.