Customer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Car

JTB Hawaii, Inc.; Honolulu, Northern (HI, KY); On-site; USD 23,000 - 30,000; Full time

Job summary

Tachibana Enterprises, LLC is seeking a Customer Service Coordinator who speaks Japanese to support Nippon Rent-a-Car reservations in Hawaii. The role involves providing courteous service to customers, explaining rental policies, and guiding walk-ins through the rental process.

Responsibilities include handling inquiries, processing rentals, resolving issues, and assisting with daily revenue tracking. Flexibility for varied hours is required in a dynamic travel environment.

Qualifications

• High school graduate acceptable.
• At least one year of customer service experience.
• Able to read, write, and speak English and Japanese.
• Basic computer systems and e-mail skills.
• Valid Hawaii driver’s license with clean abstract.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of rental policies and answer questions.
• Handle inquiries about vehicle availability and cost.
• Process rentals and sales of rent-a-car and optional products.
• Resolve concerns and assist with emergencies and incidents.
• Assist with revenue tracking and daily marketing data.

Skills

English

Japanese

Customer service

Computer skills

Driver's license

Education

High school diploma

Job description

Customer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Car

Job Description

Posted Tuesday, September 8, 2026 at 1:00 PM

Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise.

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements

Pay Range: $17.00 - $22.50 / hour

Primary Responsibilities: Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.

Essential Functions

30 %

Handle customer inquiries such as availability and cost of vehicles.

30 %

Process and complete rental, sale of rent-a-car and optional products.

30 %

Resolve and report any concerns and issues, as well as assist with emergency situations.

10 %

Basic Revenue tracking and marketing data processing for daily report.

Other Duties:

• A ttend meetings, training classes, as needed .
• Perform any o ther multi-task duties within company as assigned by General Manager

Knowledge, Skills and Abilities:

• High school graduate;
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract

Working Conditions:

Working Hours

• Normal business hours: 7:00am - 6:30pm, Sunday – Saturday, including holidays;
• Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

Physical and Mental Demands:

• Able to work cooperatively with others and deal constructively with conflict;
• Able to exercise self-control and handle stressful situations;
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
• Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
• Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
• Not applicable – carrying more than 50 pounds.

Communication Demands:

• Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
• Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Not applicable – supervising others.

Tachibana Enterprises, LLC is a drug free workplace and an Equal Opportunity Employer.