Bilingual Remote Technical Customer Service Agent

AFC Automotive Finance Corporation; United States; Remote; USD 29,000 - 34,000; Full time

Job summary

OPENLANE is seeking a bilingual Technical Customer Service Agent to join a global team and deliver exceptional support across multiple channels. You will resolve issues, prioritize customer needs, and navigate several systems to achieve first-contact resolution.

The role requires 3+ years in customer service or tech support, a business degree, and fluency in English and French. Remote position in Canada with standard US/Canada business hours and a 40-hour workweek.

Qualifications

• 3+ years of customer service or technical support experience.
• Bachelor's degree in business or related field.

Responsibilities

• Handle inbound customer inquiries and provide timely and accurate responses.
• Initiate outbound calls to address customer concerns and ensure a positive experience.
• Work across chat, case written, and phone channels.
• Collaborate with cross‑functional teams to expedite issue resolution.
• Assist customers with technical troubleshooting across multiple platforms.
• Use CRM software (Salesforce) and a telephony system to track interactions and manage cases.

Skills

Customer service

Communication

Time management

Troubleshooting

Multitasking

Adaptability

Education

Bachelor's degree in business

Tools

Salesforce

Call center telephony

Job description

OPENLANE is seeking a bilingual Technical Customer Service Agent to join a global team and deliver exceptional support across multiple channels. You will resolve issues, prioritize customer needs, and navigate several systems to achieve first-contact resolution.

The role requires 3+ years in customer service or tech support, a business degree, and fluency in English and French. Remote position in Canada with standard US/Canada business hours and a 40-hour workweek.