Bilingual Technical Customer Service Agent (Fully Remote)

OPENLANE; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Remote work

Growth opportunities

Retirement plans

Job summary

OPENLANE is a global digital marketplace for used vehicles, offering a flexible remote work environment with growth opportunities. The role focuses on handling customer interactions across phone, chat, and case, and resolving technical issues via a CRM system.

Ideal candidates have 3+ years in customer service or technical support, strong communication, and multitasking abilities to thrive in a fast-paced, data-driven company.

Qualifications

• 3+ years customer service or technical support experience.
• Strong communication skills and ability to multitask.

Responsibilities

• Handle inbound and outbound customer interactions across phone, chat, and case.
• Troubleshoot technical issues and use CRM to manage cases.

Skills

Customer service

Technical support

Communication

Multitasking

Tools

CRM software

Job description

• OPENLANE is a global digital marketplace for used vehicles.
• We're a technology and data company with about 5,000 employees.

What You'll Do:

• Handle inbound and outbound customer interactions across phone, chat, and case.
• Troubleshoot technical issues and use CRM to manage cases.

What You Bring:

• 3+ years customer service or technical support experience.
• Strong communication skills and ability to multitask.

What We Offer:

• Competitive pay, benefits, PTO, and retirement plans.
• A flexible remote work environment with growth opportunities.

OPENLANE

OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.