Bilingual Remote Support Specialist (English/Spanish)

Crescendo.ai; Miami (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Paid time off

Medical/dental/vision

Retirement benefits

Professional development

Job summary

Crescendo is seeking an Inbound Customer Support Specialist to assist customers with account creation, navigation, and scheduling their first appointment with providers. You’ll answer questions, solve problems, and ensure a great experience, with fluency in English and Spanish guiding every interaction.

This role is remote in the US, requires strong communication, and offers a competitive base salary, benefits, and growth opportunities within a people-first, AI-driven company.

Qualifications

• Fluency in English and Spanish required.
• Strong communication and problem-solving abilities.
• Reliable with scheduled hours.
• Team-oriented and adaptable.
• Experience with customer calls is a plus.

Responsibilities

• Answer inbound calls and provide helpful support.
• Listen to customers' needs and find solutions.
• Provide accurate information about products or services.
• Document customer interactions and issues in our systems.
• Follow established processes to ensure quality service.
• Work as part of a team to achieve customer satisfaction goals.
• Participate in training sessions to improve skills.
• Stay up-to-date on product and service information.
• Escalate complex issues to senior team members when needed.
• Help create a positive experience for every customer.

Skills

Bilingual English/Spanish

Customer support

Communication skills

Reliability

Team player

Job description

Crescendo is seeking an Inbound Customer Support Specialist to assist customers with account creation, navigation, and scheduling their first appointment with providers. You’ll answer questions, solve problems, and ensure a great experience, with fluency in English and Spanish guiding every interaction.

This role is remote in the US, requires strong communication, and offers a competitive base salary, benefits, and growth opportunities within a people-first, AI-driven company.