Remote CX Support Specialist — Email & Chat

Crescendo.ai; Greensboro (NC); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Remote work

Comprehensive benefits package

Generous paid time off

Job summary

Crescendo is an AI-native customer experience platform helping companies run CX operations in one connected system. We serve global brands and offer remote roles across multiple industries, with a focus on empathetic, effective customer support.

Join Crescendo to build your career with strong training, flexible schedules, and opportunities to work with innovative partners in Edtech, eCommerce, Fintech, Health, and more. We value autonomy, learning, and impactful contributions.

Qualifications

• 1+ years of experience in a customer service role.
• Excellent English skills spoken and written.
• Excellent problem-solving and communication skills.
• Tech-Savvy - Web, Computer, Smart Devices.
• Proficiency in multitasking and working with multiple tools or platforms simultaneously.
• Ability to handle sensitive information with confidentiality.
• Reliable, resourceful, and capable of working independently.

Responsibilities

• Provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if required.
• Work independently and collaboratively to complete tasks on time based on urgency and importance.
• Daily Task Management: Attend morning check-ins to review and prioritize tasks for the day.
• Schedule and manage appointments, meetings, and events.
• Coordinate and make travel arrangements, including flights, accommodations, and itineraries.
• Complete assigned tasks accurately and on time based on incoming orders and priorities.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
• Show a strong comprehension of all policies and procedures
• Collaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Show strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customers
• Tackle a variety of tasks, some of which require you to make judgment calls.

Skills

Customer service

English proficiency

Problem solving

Tech-savvy

Multitasking

Job description

Crescendo is an AI-native customer experience platform helping companies run CX operations in one connected system. We serve global brands and offer remote roles across multiple industries, with a focus on empathetic, effective customer support.

Join Crescendo to build your career with strong training, flexible schedules, and opportunities to work with innovative partners in Edtech, eCommerce, Fintech, Health, and more. We value autonomy, learning, and impactful contributions.