Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE)

Amerit Consulting Inc.; Rancho Cordova (CA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Work from home

Job summary

Amerit Consulting Inc. is seeking a Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE) in Rancho Cordova, CA. This contract role pays $17/hr on W2 and supports hybrid remote work with required on-site presence within commutable distance. Expected hours are at least 40 per week.

The position requires one year of related experience, a high school diploma or equivalent, and strong communication skills to assist beneficiaries and navigate health program policies.

Qualifications

• One year of experience in the field or related area.
• High School diploma, GED, or equivalent.
• Computer literacy with the ability to learn new software quickly.
• Ability to follow procedures and meet quality and production standards.

Responsibilities

• Responds to inbound 800-line calls and outbound follow-up calls.
• Assists beneficiaries with enrollment transactions as applicable.
• Keeps updated knowledge of the Client program and policies.
• Adheres to contract compliance provisions related to the role.
• Follows all applicable policies and procedures.

Skills

Bilingual

Communication

Computer literacy

Teamwork

Education

High School Diploma

GED

Job description

Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE)

Amerit Consulting Inc.

Job Category

Customer Service

Overview

Description

Position: Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE)

Location: Rancho Cordova, CA (Candidate MUST be located within commutable distance)

Duration: 6 months+ temp-to-hire!!!

Pay rate: $17/hr on W2

Note:

• Work from home will be allowed.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian.
• Equipment will be provided by the client, however the candidate need to have High speed wired internet connection to work REMOTELY.

JOB DESCRIPTION:

• One years of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

JOB RESPONSIBILITIES:

• Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.

Job Type: Contract

Pay: Up to $17.00 per hour

Expected hours: No less than 40 per week

• Health insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rancho Cordova, CA 95670: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Hybrid remote in Rancho Cordova, CA 95670