Bilingual Remote Collections Specialist

BCA Financial Services, Inc.; Jacksonville (FL); Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off and holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote customer service specialist to help consumers resolve accounts with empathy and professionalism.

You will support payments, document interactions, and help customers find workable solutions, all from a home office. We provide equipment, training, and ongoing support; expect a Monday–Friday schedule and opportunities for monthly commissions, with comprehensive medical, dental, vision, life insurance, 401(k) with company match, and paid time off and

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Fluent in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with coaching and support).

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Problem-solving

Job description

BCA Financial Services, Inc. is hiring a remote customer service specialist to help consumers resolve accounts with empathy and professionalism.

You will support payments, document interactions, and help customers find workable solutions, all from a home office. We provide equipment, training, and ongoing support; expect a Monday–Friday schedule and opportunities for monthly commissions, with comprehensive medical, dental, vision, life insurance, 401(k) with company match, and paid time off and