Remote Bilingual Collections Specialist

BCA Financial Services, Inc.; Orlando (FL); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center Specialist in Florida to assist consumers with account resolutions and payment options. The role emphasizes empathy, clear communication, and problem-solving while handling a high call volume.

You will document interactions, meet performance goals, and collaborate with teams. Candidates should have 1+ year experience, be fluent in English and Spanish, and work from a private home workspace in Florida.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required (English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with coaching and support.

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Problem solving

Attention to detail

Medical terminology basic

Job description

BCA Financial Services, Inc. is seeking a remote Call Center Specialist in Florida to assist consumers with account resolutions and payment options. The role emphasizes empathy, clear communication, and problem-solving while handling a high call volume.

You will document interactions, meet performance goals, and collaborate with teams. Candidates should have 1+ year experience, be fluent in English and Spanish, and work from a private home workspace in Florida.