Bilingual Collections Specialist - Remote (English/Spanish)

BCA Financial Services, Inc.; Columbia (SC); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote collections specialist to help consumers resolve accounts with empathy and professionalism. You will communicate clearly, document interactions, and meet performance goals while working from a home setup in a supportive environment.

The role emphasizes problem-solving, financial education, and flexible scheduling. Company-provided equipment and benefits support your success in a Monday–Friday workweek.

Qualifications

• Bilingual in English and Spanish is required.
• Strong communication and problem-solving skills are essential.
• Ability to build trust and handle sensitive conversations with care.
• Detail-oriented and reliable work style is important.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Bilingual English/Spanish

Strong communication

Problem solving

Trust building

Detail oriented

Job description

BCA Financial Services, Inc. is hiring a remote collections specialist to help consumers resolve accounts with empathy and professionalism. You will communicate clearly, document interactions, and meet performance goals while working from a home setup in a supportive environment.

The role emphasizes problem-solving, financial education, and flexible scheduling. Company-provided equipment and benefits support your success in a Monday–Friday workweek.