Bilingual Relationship Banker - Spanish-Speaking Expert

Bank of America; Walnut (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Walnut, CA is hiring a client-focused associate to greet clients in the lobby, educate on self-service options, and process transactions accurately. You will build relationships with clients to meet their financial needs and support a positive client experience while complying with policies and laws.

This role requires strong communication, the ability to adapt to new technology, and a willingness to work weekends or extended hours.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build and nurture relationships.
• Displays passion and drive to deliver an improved client financial experience.
• Confident identifying solutions for new and existing clients.
• Effective communicator, comfortable engaging all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving skills.
• Follows established processes and adheres to laws and regulations.
• Manages time and capacity efficiently.
• Flexibility to work weekends and extended hours.
• Bilingual Spanish required.

Responsibilities

• Executes the bank's risk culture and drives operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to serve clients and the bank while complying with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-related Associate’s Degree

Job description

Bank of America in Walnut, CA is hiring a client-focused associate to greet clients in the lobby, educate on self-service options, and process transactions accurately. You will build relationships with clients to meet their financial needs and support a positive client experience while complying with policies and laws.

This role requires strong communication, the ability to adapt to new technology, and a willingness to work weekends or extended hours.