Bilingual Relationship Banker (Mandarin/English)

Aumni; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker in New York to deliver warm, attentive service and build trusted relationships with clients. You will assist with day-to-day banking needs, open new accounts, and guide customers through Chase Mobile App and online platforms.

The role emphasizes teamwork, compliance with policies, and providing a seamless customer experience in a busy branch context.

Qualifications

• Client service experience or comparable experience.
• Fluent in English and Mandarin.
• Clear and polite communication with clients.
• Ability to resolve client issues with attention to detail.
• Team-based collaborative service delivery.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and maintenance and assist with opening new accounts.
• Educate clients on banking transactions and digital self-service options.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash handling in line with policies.

Skills

Client service

Multilingual: English/Mandarin

Communication

Problem solving

Teamwork

Product knowledge learning

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in New York to deliver warm, attentive service and build trusted relationships with clients. You will assist with day-to-day banking needs, open new accounts, and guide customers through Chase Mobile App and online platforms.

The role emphasizes teamwork, compliance with policies, and providing a seamless customer experience in a busy branch context.