Bilingual Relationship Banker (English + Mandarin)

JP Morgan Chase; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

JP Morgan Chase in New York seeks a Relationship Banker at a Chase Branch to represent our brand with hospitality, manage client relationships, and provide thoughtful solutions using modern banking technology.

You will build trust, educate clients on Chase Mobile, Chase.com, and ATMs, and collaborate with specialists to address complex financial needs while complying with all policies and regulatory requirements.

Qualifications

• 1+ year of sales experience in Retail Banking or related industries.
• Ability to create memorable experiences for clients – elevate the client experience.
• Excellent communication skills, in person and over the phone.
• Ability to resolve client issues with attention to detail.
• Operate within risk tolerances and meet compliance obligations; complete required training.
• SIE exam, FINRA Series 6, state registration (including 63 if required), Life licenses; licenses must be obtained within 180 days.
• Ability to work branch hours including weekends and some evenings.
• Bilingual English and Mandarin required.

Responsibilities

• Put clients first and exceed their expectations – deliver attentive and friendly service.
• Manage assigned clients and proactively meet with them to build lasting relationships.
• Engage in consultative communication to understand and help clients; build trust.
• Educate and connect clients to technology solutions (Chase Mobile App, Chase.com, ATMs).
• Learn products and procedures quickly to effectively consult with clients and connect them to experts.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Sales experience

Client relationship

Excellent communication

Risk & compliance awareness

Time management

Bilingual English & Mandarin

Education

High school diploma or GED

College degree preferred

Job description

JP Morgan Chase in New York seeks a Relationship Banker at a Chase Branch to represent our brand with hospitality, manage client relationships, and provide thoughtful solutions using modern banking technology.

You will build trust, educate clients on Chase Mobile, Chase.com, and ATMs, and collaborate with specialists to address complex financial needs while complying with all policies and regulatory requirements.