Bilingual Associate Banker — Client Care & Solutions

Aumni; City of Newburgh (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is seeking an Associate Banker in New York to welcome clients and deliver attentive service, helping them meet financial goals using our digital tools.

You will greet clients, assist with account services, and educate on Chase Mobile App and Chase.com while collaborating with branch teammates to ensure a seamless experience.

The role emphasizes hospitality, policy compliance, and ongoing product knowledge in a fast-paced branch environment.

Qualifications

• High school diploma or GED.
• Bilingual in English and Spanish.
• Experience in client-facing roles is preferred.
• Strong communication and listening skills.
• Ability to learn products and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts, opening new accounts, and ensuring compliance with policies.
• Educate clients on day-to-day banking and digital tools (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and collaborating with team members.
• Handle branch operations and cash devices in line with bank policies.

Skills

Customer service

Relationship building

Effective communication

Bilingual English/Spanish

Tech literacy

Job description

Chase is seeking an Associate Banker in New York to welcome clients and deliver attentive service, helping them meet financial goals using our digital tools.

You will greet clients, assist with account services, and educate on Chase Mobile App and Chase.com while collaborating with branch teammates to ensure a seamless experience.

The role emphasizes hospitality, policy compliance, and ongoing product knowledge in a fast-paced branch environment.