Bilingual Relationship Banker — Elevate Client Experience

Bank of America Corporation; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Bank of America is seeking a client-facing professional to engage in the lobby, educate clients, and assist with transactions through self‑service channels such as mobile and online banking or ATM. You will process cash transactions accurately, build relationships, and connect clients with tailored financial solutions to help achieve their goals.

The role emphasizes delivering excellent client experiences, following established processes and regulations, and collaborating with specialists in

Qualifications

• Bilingual Spanish required.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Shows passion and drive to improve clients' financial lives.
• Able to identify solutions for new and existing clients based on needs.
• Confident in explaining and guiding clients to self-service banking tools.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in the client and bank's best interest, compliant with laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives the client experience.
• Manages cash responsibilities and supports seamless transactions.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor's Degree

Associate’s Degree

Job description

Bank of America is seeking a client-facing professional to engage in the lobby, educate clients, and assist with transactions through self‑service channels such as mobile and online banking or ATM. You will process cash transactions accurately, build relationships, and connect clients with tailored financial solutions to help achieve their goals.

The role emphasizes delivering excellent client experiences, following established processes and regulations, and collaborating with specialists in