Bilingual Relationship Banker — Spanish Preferred

NBMBAA; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is seeking a Client Services role to engage lobby clients, educate on self-service banking, and process cash transactions. You will build relationships, follow established processes, and connect clients to appropriate financial solutions.

The position requires strong communication, adaptability, and a commitment to compliant, client-focused service. Weekend hours may be required across multiple centers.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build and nurture relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for new and existing clients based on needs.
• Communicates confidently with all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking options (ATM, online, mobile).
• Applies strong critical thinking and problem-solving skills.
• Follows processes and guidelines to comply with laws and regulations.
• Willing to work weekends or extended hours within distance of multiple centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Self-starter

Relationship building

Communicates effectively

Problem solving

Time management

Adaptability

Client Focus

Oral Communications

Role-specific knowledge

Client Management

Education

High School Diploma / GED

Bachelor's Degree

Job description

Bank of America in the United States is seeking a Client Services role to engage lobby clients, educate on self-service banking, and process cash transactions. You will build relationships, follow established processes, and connect clients to appropriate financial solutions.

The position requires strong communication, adaptability, and a commitment to compliant, client-focused service. Weekend hours may be required across multiple centers.