Bilingual Relationship Banker – Client Growth & Solutions

NBMBAA; Kissimmee (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in Florida seeks a customer service associate to engage clients in the lobby and educate them on self-service options. You will process cash transactions and talk with clients to understand their financial goals, connecting them to the right solutions.

Key responsibilities include building client relationships, following processes and laws, and supporting a positive client experience while managing center traffic and cash handling. Weekend and extended hours may be required.

Qualifications

• High School Diploma or GED required.
• Bilingual in English and Spanish required.
• Willing to work weekends and/or extended hours as needed.
• Strong communication and problem‑solving skills to meet clients' needs.
• Experience in financial services or related field is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to serve clients and the bank, adhering to laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Florida seeks a customer service associate to engage clients in the lobby and educate them on self-service options. You will process cash transactions and talk with clients to understand their financial goals, connecting them to the right solutions.

Key responsibilities include building client relationships, following processes and laws, and supporting a positive client experience while managing center traffic and cash handling. Weekend and extended hours may be required.