Bilingual Registrar / Front Office Assistant

Park West Health System,Inc.; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Baltimore is seeking a skilled Bilingual Registrar / Front Office Assistant to support patient interactions and manage appointments. The ideal candidate will be fluent in English and Spanish and possess clerical experience, preferably in a medical setting. Responsibilities include data entry, handling phone calls, and maintaining provider schedules. This role is crucial for ensuring smooth operations in the front office.

Qualifications

• Fluent in both English and Spanish highly desired.
• At least two years of clerical experience, preferably in a medical office setting.
• Proficiency with Windows and data-based programs.

Responsibilities

• Answer phone calls and address questions and concerns professionally.
• Enter a variety of data elements into the computer system.
• Schedule and reschedule patient appointments.

Skills

Bilingual in English and Spanish

Clerical experience

Professional demeanor

Teamwork

Education

High School Diploma or equivalent

Job description

Join to apply for the Bilingual Registrar / Front Office Assistant role at Park West Health System, Inc.

Overview

Park West is seeking a skilled Bilingual Registrar to support and receive patients between our Plaza and Belvedere locations.

Responsibilities

• Follow all policies and procedures.
• Answer phone calls and address questions and concerns over the telephone in a professional demeanor.
• Enter a variety of data elements into the computer system on a daily basis.
• Schedule and reschedule patient appointments, including follow-up, call-in and walk-in appointments.
• Keep supply of appropriate/necessary forms available.
• Remain courteous, calm and accurate when transcribing verbal communications by telephone and in person.
• Keep the working environment neat and clean.
• Obtain correct updated demographics information (e.g., address).
• Handle incoming telephone calls for appointments.
• Maintain provider schedules.
• Print and distribute daily schedules to providers and clinical support staff.
• Schedule and notify patients of appointments.

Qualifications

• High School Diploma or equivalent required.
• Fluent in both English and Spanish highly desired.
• At least two (2) years of clerical experience, preferably in a medical office setting. Proficiency with Windows and data-based programs.
• Ability to work as a productive team member with staff and patients; professional and personable; open to supervision and growth.
• Responsibilities include interviewing the patient upon arrival, capturing and verifying all demographic and insurance information, securing required signatures, and scheduling patient appointments.