Front Desk Representative (Bilingual)

Surgery Partners, Inc; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Surgery Partners, Inc. seeks a Front Desk Rep (Bilingual in Spanish) to greet patients, handle check-ins, and maintain accurate demographics and insurance data.

The role supports opening procedures, petty cash, and copay collection, with a focus on serving patients in the lobby and assisting front office staff. The ideal candidate will be bilingual in Spanish, have a high school diploma with healthcare experience, and demonstrate compassion, professionalism, and strong communication skills in a

Qualifications

• Bilingual Spanish required.
• High School Diploma with 1–2 years healthcare experience.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems and medical terminology.
• Ability to multitask.
• Ability to express compassion and kindness to patients.
• Professional and upbeat attitude.
• Strong written and verbal communication and customer relations.
• Ability to work effectively with medical staff and management.
• Able to sit/stand in a normal office environment.

Responsibilities

• Greeting patients.
• Performing check-in procedures.
• Maintaining current demographic and insurance information in computer and in the chart.
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed.
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.

Skills

Bilingual Spanish

Education

High School Diploma

Tools

Computer systems

Job description

JOB TITLE: Front Desk Rep (Bilingual in Spanish)

General Summary Of Duties

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• Bilingual required
• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact