Bilingual Medical Front Office Representative

The Neuropsychiatric Clinic Of Atla; Villa Rica (GA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Holiday Pay

Opportunity for advancement

Job summary

The Neuropsychiatric Clinic Of Atla is seeking a Medical Office Receptionist to create a welcoming environment for patients and visitors. You will manage front-office operations, verify insurance details, and support medical staff with data entry and appointment coordination.

Responsibilities include greeting patients, scheduling, handling records, answering queries, collecting payments, and maintaining confidentiality under HIPAA guidelines. Bilingual candidates are required.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced medical office.
• Proficient with computers, medical software, and EHR systems.
• Basic knowledge of medical terminology and insurance procedures.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• 1–2 years prior experience required.
• Bilingual proficiency is REQUIRED.

Responsibilities

• Greet and assist patients, verify details, and direct them appropriately.
• Schedule, reschedule, and confirm appointments; balance the schedule to avoid overbooking.
• Manage patient records and ensure accuracy in EHR or paper systems with privacy.
• Answer phones and emails professionally and relay messages to staff.

Skills

Strong communication

Multitasking

EHR proficiency

Medical terminology

HIPAA knowledge

Bilingual

Experience: 1-2 years

Tools

Medical software

Job description

Benefits

• Bonus based on performance
• Paid time off
• Training & development
• Holiday Pay
• Opportunity for advancement

Job Summary

The Medical Office Receptionist is responsible for creating a welcoming environment for patients and visitors, managing front-office operations, and providing administrative support to medical staff. They ensure efficient patient flow, manage patient data, and support the smooth operation of the medical practice.

Key Responsibilities

• Greeting and Assisting Patients: Welcome patients upon arrival, verify personal and insurance details, and direct them to appropriate areas within the office.
• Scheduling Appointments: Schedule, reschedule, and confirm patient appointments. Ensure that the schedule is organized and balanced to avoid overbooking.
• Handling Patient Records: Manage patient registration and ensure all patient information is accurately entered into the electronic health record (EHR) or paper system. Ensure patient privacy and confidentiality are maintained according to HIPAA regulations.
• Answering Phones and Emails: Answer and direct incoming phone calls in a professional manner. Respond to patient inquiries, provide general medical office information, and communicate messages to the appropriate staff.
• Billing and Payments: Collect co-pays and other payments from patients. Maintain accurate records of payments and work with the billing department to address any issues with patient accounts.
• Managing Office Supplies: Ensure that office supplies are adequately stocked and reorder supplies as necessary.
• Data Entry and Filing: Enter patient information into electronic systems and maintain filing systems for medical records and patient information.
• Patient Education: Provide patients with general information about office policies, procedures, and instructions for follow‑up care as directed by the healthcare providers.
• Coordination with Healthcare Providers: Communicate with medical providers about patient schedules, appointments, or any specific needs for patient care.

Skills and Qualifications

• Strong communication and interpersonal skills.
• Organizational skills and the ability to multitask effectively.
• Proficient in using computers, including medical software and EHR systems.
• Basic knowledge of medical terminology and insurance procedures.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• 1‑2 years prior experience required.
• Bilingual REQUIRED

Compensation

$17.00 per hour