Bilingual Patient Support Representative

Staffing Solutions Enterprises; Cleveland (OH); On-site; USD 72,000; Full time

Job summary

Staffing Solutions Enterprises is looking for a Bilingual Patient Support Representative in Cleveland, OH. The role involves providing front-office support in healthcare, assisting patients in both Spanish and English. Responsibilities include patient check-in/out, scheduling, and data entry in electronic health record systems. Qualified candidates should have a high school diploma and be fluent in Spanish and English. Strong customer service skills are essential, as well as attention to detail and professionalism.

Qualifications

• Fluent in both Spanish and English, required for patient interactions.
• Experience with healthcare or clinical front-desk duties preferred.
• Proficient in electronic health record systems and insurance verification.

Responsibilities

• Greet and assist patients in-person and via phone.
• Register patients and schedule appointments.
• Enter and update patient data in EHR systems.
• Verify insurance and explain coverage details.
• Assist uninsured patients with applications.
• Communicate effectively with clinical staff.

Skills

Fluent in Spanish and English

Customer service

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

EPIC/EHR systems

Job description

Bilingual Patient Support Representative (Spanish/English)

Pay: $18/hour

Location: Cleveland, OH (West Side)

Schedule: Monday–Friday, 8:30 AM–5:00 PM | Onsite

Duration: 3–6 months | ASAP

Position Summary

The Bilingual Patient Support Representative provides front‑office support in a healthcare setting, delivering excellent customer service in both Spanish and English. Responsibilities include patient check‑in/out, scheduling, insurance verification, and data entry in electronic health record systems.

Responsibilities

• Greet and assist patients in person and by phone (Spanish/English)
• Register patients, verify documents, and schedule appointments
• Enter, update, and scan patient data in EPIC/EHR systems
• Verify insurance, explain coverage, co‑pays, and collect payments
• Assist uninsured patients with Medicaid and sliding fee applications
• Maintain patient flow and communicate with clinical staff
• Ensure HIPAA compliance and confidentiality
• Perform appointment reminders and other assigned duties

Qualifications

• High school diploma or equivalent
• Fluent in Spanish and English (required)
• Healthcare or clinical front‑desk experience preferred
• Experience with EHR systems and insurance verification preferred
• Strong customer service, attention to detail, and professionalism