Bilingual Receptionist & Customer Service Pro (Insurance)

State Farm Agent; Town of Pelham (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

LIfe Insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

401(k)

Bonus based on performance

Competitive salary

Free food & snacks

Job summary

State Farm in Pelham, NY is seeking a receptionist/customer service representative to join our team. You will warmly greet customers, manage schedules, and handle inquiries while maintaining accurate records.

The role involves identifying opportunities to offer insurance options and delivering outstanding service in a supportive, growth‑oriented environment. The ideal candidate is organized, detail‑oriented, and eager to learn the insurance industry.

Qualifications

• Bilingual in Spanish and English with strong communication.
• Excellent customer service and interpersonal skills.
• Organized with ability to multitask and manage schedules.
• Comfortable with sales conversations and cross-selling opportunities.
• Proficient with Microsoft Office and CRM systems.
• NY State personal lines license or ability to obtain.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Bilingual Spanish / English

Communication and interpersonal skills

Organizational and multitasking

Sales conversations

Microsoft Office proficiency

CRM systems familiarity

Education

NYS Personal Lines License

Job description

State Farm in Pelham, NY is seeking a receptionist/customer service representative to join our team. You will warmly greet customers, manage schedules, and handle inquiries while maintaining accurate records.

The role involves identifying opportunities to offer insurance options and delivering outstanding service in a supportive, growth‑oriented environment. The ideal candidate is organized, detail‑oriented, and eager to learn the insurance industry.