Bilingual Receptionist

Socket.dev; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) with Employer Match – Plan for 

Health, Dental, and Vision Insurance –

Short-Term, Long-Term Disability &

Life Insurance

Paid Parking

Generous Paid Time Off

Employee Referral Program

Employee Assistance Program (EAP)

Employee Discount Program

Job summary

Socket.dev is seeking a bilingual client experience professional to be the welcoming, steady voice for our law firm in Los Angeles. You will handle client communication across phones, email, and in person, ensuring clients feel heard and cared for during stressful moments.

Previous legal office experience is required. You will be the first point of contact for clients, manage calls regarding offers, settlements, and case updates with discretion, and coordinate consultations while maintaining

Qualifications

• Previous legal office experience is required.
• Bilingual fluency (English and another language) is required.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Discretion, reliability and sound judgment.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

Skills

Bilingual fluency (English & other)

Job description

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

Key Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

What We’re Looking For

• Someone who genuinely enjoys helping people, even under pressure
• A calm, reassuring presence for clients navigating stressful legal matters
• Discretion, reliability, and sound judgment
• Bilingual fluency (English/[specify language) — required
• Previous experience in a law firm or legal environment — required
• Proven ability to manage difficult conversations and strong personalities with composure
• Excellent verbal communication and active listening skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Familiarity with legal terminology, court procedures, and case management software a plus

Benefits

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.

Compensation: $26-28/hr