Bilingual Legal Front Desk & Client Experience Pro

Strategic Legal Practices, APC; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health, Dental, and Vision Insurance

Disability & Life Insurance

Paid Parking

Paid Time Off

Employee Referral Program

EAP (Employee Assistance Program)

Employee Discount Program

Hourly pay: $26-28/hr

Job summary

Strategic Legal Practices, APC in Los Angeles is seeking a bilingual client experience professional to be the welcoming, steady voice of the firm. This role goes beyond answering phones; you’ll ensure clients feel heard and cared during stressful moments, with prior legal office experience.

You’ll serve as the first point of contact for clients and other stakeholders, triage calls, schedule consultations, and support front-office operations while maintaining strict confidentiality and discretion.

Qualifications

• Excellent verbal communication and active listening skills.
• Discretion, reliability, and sound judgment.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

Skills

Empathy

Active listening

Verbal communication

Organizational skills

Multitasking

Discretion

Client-facing

Tools

Case management software

Job description

Strategic Legal Practices, APC in Los Angeles is seeking a bilingual client experience professional to be the welcoming, steady voice of the firm. This role goes beyond answering phones; you’ll ensure clients feel heard and cared during stressful moments, with prior legal office experience.

You’ll serve as the first point of contact for clients and other stakeholders, triage calls, schedule consultations, and support front-office operations while maintaining strict confidentiality and discretion.