Bilingual Quality Call Analyst – On-Site Baton Rouge

CDR General Services; Baton Rouge (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

CDR General Services in Baton Rouge, LA is seeking a Bilingual Quality Call Analyst who will monitor and evaluate inbound and outbound calls for English and Spanish compliance, on-site in Baton Rouge.

You will review recorded calls, document findings, identify trends, and provide feedback to supervisors. The role supports quality reports, collaborates with operations to implement corrective actions, and aids training to raise service levels in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional training a plus.
• Fluent English and another language, preferably Spanish.
• Experience in quality monitoring and call center operations.

Responsibilities

• Monitor and evaluate inbound and outbound calls for quality and compliance.
• Document findings and provide feedback to supervisors.
• Prepare quality reports and support training initiatives.
• Collaborate with operations to implement corrective actions.

Skills

Analytical skills

Quality control

Quality assurance

Quality management

Bilingual communication

Call center experience

QA software proficiency

Confidentiality

Education

High school diploma

Tools

Call recording software

Quality monitoring software

MS Office

Job description

CDR General Services in Baton Rouge, LA is seeking a Bilingual Quality Call Analyst who will monitor and evaluate inbound and outbound calls for English and Spanish compliance, on-site in Baton Rouge.

You will review recorded calls, document findings, identify trends, and provide feedback to supervisors. The role supports quality reports, collaborates with operations to implement corrective actions, and aids training to raise service levels in a fast-paced environment.